{"id":2203,"date":"2025-12-29T16:51:33","date_gmt":"2025-12-29T16:51:33","guid":{"rendered":"http:\/\/www.exelehr.com\/index.php\/qa\/"},"modified":"2026-01-25T12:54:52","modified_gmt":"2026-01-25T12:54:52","slug":"qa","status":"publish","type":"page","link":"https:\/\/www.exelehr.com\/index.php\/qa\/","title":{"rendered":"Q&#038;A"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--bbe-160)\">\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion has-bbe-medium-font-size is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">How does the Smart Ring technically differ from wrist\u2011based trackers?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<p>The Smart Ring uses finger\u2011mounted sensors for closer contact with blood vessels, improving accuracy in HRV and heart rate measurements compared to wrist devices. Its compact form factor also reduces motion artifacts common in wristbands.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">What body activity does the Smart Ring track?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<p>The smart ring monitors heart rate, sleep, and activity. All data is collected in the app, helping you understand your health without extra devices.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">Is the Smart Ring designed for continuous 24\/7 wear across different environments?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<p>Yes. The Smart Ring is built with hypoallergenic materials, IP68 waterproofing, and scratch\u2011resistant coating. It\u2019s engineered for uninterrupted use during sleep, workouts, and daily activities without compromising sensor performance.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I choose the correct ring size?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<p>Use our jewelry sizing guide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Size 6 (XS): 16.5 mm diameter (52 mm circumference)<\/li>\n\n\n\n<li>Size 7 (S): 17.5 mm diameter (55 mm circumference)<\/li>\n\n\n\n<li>Size 9 (M): 19 mm diameter (60 mm circumference)<\/li>\n\n\n\n<li>Size 11 (L): 20.6 mm diameter (65 mm circumference)<\/li>\n<\/ul>\n\n\n\n<p>Most women select sizes 6\u20137; many men prefer sizes 9\u201311. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">How long does the Smart Ring battery last?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<p>With typical use, the battery runs for 6\u20138 days. Continuous monitoring may reduce this slightly.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">Is the Smart Ring waterproof?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<p>Yes, it\u2019s IP68 waterproof \u2014 safe for swimming, showering, and everyday activities.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">I can\u2019t connect the ring to the app. What should I try?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li>Confirm you\u2019re using the correct Smart Ring app.<\/li>\n\n\n\n<li>Turn on Bluetooth.<\/li>\n\n\n\n<li>Forget the ring in Bluetooth settings and re\u2011pair.<\/li>\n\n\n\n<li>Reinstall the app to refresh connections.<\/li>\n\n\n\n<li>Update to the latest firmware in the app profile.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-bbe-neutral-100-background-color has-background is-layout-flow wp-container-core-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-bbe-2-x-large-font-size\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--bbe-50);padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-50);padding-left:var(--wp--preset--spacing--bbe-60)\"><span class=\"wp-block-accordion-heading__toggle-title\">What should I do if charging doesn\u2019t work?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--bbe-60);padding-bottom:var(--wp--preset--spacing--bbe-70);padding-left:var(--wp--preset--spacing--bbe-60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li>Remove any protective film from the sensors.<\/li>\n\n\n\n<li>Place the ring on the magnetic dock and check the indicator light (red = charging, green = full).<\/li>\n\n\n\n<li>If issues continue, contact support. In rare cases, we\u2019ll replace the ring.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-cover alignfull has-parallax has-bbe-neutral-000-color has-text-color has-link-color wp-elements-04390413769c39bfe84167f2b2b5c704\" style=\"border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;min-height:70svh;aspect-ratio:unset;\"><div class=\"wp-block-cover__image-background wp-image-3447 size-full has-parallax\" style=\"background-position:50% 50%;background-image:url(http:\/\/www.exelehr.com\/wp-content\/uploads\/2026\/01\/img-ring-2060-2048x1122.webp)\"><\/div><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-60 has-background-dim wp-block-cover__gradient-background has-background-gradient\" style=\"background:linear-gradient(0deg,rgb(0,0,0) 1%,rgba(0,0,0,0.33) 98%)\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-container-core-cover-is-layout-c06d165c wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-eeb6c37a wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-bottom:0\">\n<div data-aos-easing=\"ease-out\" data-aos=\"slide-up\" class=\"wp-block-group alignwide is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-2d898506 wp-block-group-is-layout-flex wpbbe-1\" style=\"min-height:440px;padding-top:var(--wp--preset--spacing--bbe-140);padding-bottom:var(--wp--preset--spacing--bbe-140)\">\n<h3 class=\"wp-block-heading alignfull has-text-align-center has-bbe-display-3-font-size wpbbe-text-style-from-element-h1\">Didn&#8217;t find the answer? Get in touch!<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div style=\"; --wp-block-button--hover-background: #ffffffd9;\" class=\"wp-block-button is-style-style-4 is-style-style-4--9 has-hover-background\"><a class=\"wp-block-button__link has-bbe-neutral-900-color has-bbe-neutral-000-background-color has-text-color has-background has-link-color has-text-align-center wp-element-button\" href=\"http:\/\/www.exelehr.com\/contact\/\">Contact us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":45,"comment_status":"closed","ping_status":"closed","template":"wp-custom-template-canvas-with-title","meta":{"footnotes":""},"class_list":["post-2203","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/pages\/2203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/comments?post=2203"}],"version-history":[{"count":0,"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/pages\/2203\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.exelehr.com\/index.php\/wp-json\/wp\/v2\/media?parent=2203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}